Customer Support Voice

3 days ago

Mangalore, Karnataka, India Unify CX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Preview: Analyst ( For TVC )Role : Back OfficeDesignation: AnalystWork Location: MangaloreShift: 9 hours per day, with shift changes every monthRole Overview:As a BackOffice Support Analyst, you have to check the documents sent by customers to see if the documents belong to any ongoing case or any ongoing issue. If yes, index it to the case and send to the attorneys or concerned department if required. If no, then we have to open a legal case on behalf of the customer with the details available in the documents. You will also have to check the legal disclaimer (The laws in the particular state, city or county) while opening the case. Once the case is opened, they index the documents. If the case is already assigned, then they will send it to the attorney.Required Qualifications:Education: BE, BCA, BSc Computers, B.Com with computersSkills:Strong multitasking skills.Excellent typing skillsBasic understanding on legal concepts is an advantage.Knowledge of keyboard shortcuts and efficient computer usage.Excellent written communication skillsWillingness to learn, innovate, and take on challenges proactivelyKey Responsibilities:Review the documents sent by customers and categorize them based on ongoing issue or a case.Index it to the case or create a case and then send it to attorneys.To be Active during working hrs and able to handle everything in the shift.To follow the communication protocols set and adhere to itTo follow the escalation protocols set and adhere to itTo follow quality standards & guidelines and adhere to itTo follow processing guidelines and adhere to itTo carry out documentation as per the direction from next higher-level lead or managerTo follow the instructions provided by ManagerTo report status on day-to-day activities to ManagerTo participate actively in knowledge sharing sessionsTo participate actively in all technical, domain and behavioural training programs conducted at organizational levelTo be on proactive mode alwaysTo carry out knowledge transfer/transition activitiesTo display thorough professionalism and to follow work ethicsTo be punctual and keep steady attendance rateTo report on time and effort spent, accuratelyTo ensure productivity targets are reached.Career Progression:This role offers a clear path for career advancement:Junior Analyst -> Analyst -> Senior Analyst ➔ Team LeadWork Environment:Shifts: 9-hour shifts with rotational changes every month.The various shifts timings are:S1: 17:30 pm to 2:30 amS2: 18:30 pm to 3:30 amTeam: Work as part of a dynamic team in a supportive, growth-oriented environment.Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.Why Join Us?Impactful Work: Make a real difference by helping customers solve their technical problems.Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.Supportive Team: Join a team that values your contributions and supports your growth.If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Documentation Analyst

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