Quality Analyst – Voice Process

Job Title: Quality Analyst – Voice Process (BPO)Location: MangaloreShifts: Rotational Shift including night shiftsEmployment Type: Full-TimeJob Summary:We are seeking a detail-oriented and analytical Quality Analyst to join our BPO team, focusingon voice process operations. The ideal candidate will be responsible for monitoring,evaluating, and improving...

Job Description – US Voice Process customer services (CVS)1–3 YearsLocation: Kolkata / NoidaOpen to Work from the Office.Shift: Night Shift (Work from Office)- Both side cab facilities is available.Note: The candidate will be joining after the BGV is complete.Role OverviewWe are seeking energetic and goal-oriented Outbound Calling Executives to join our...

Job Specification: Voice Agent (billing only) [VOICE AND TICKET], MangaloreCompany DescriptionunifyCX ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology...

Job Specification: Voice Agent (billing only) [VOICE AND TICKET]About Us:unifyCX ) is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice...

Job Preview: Analyst ( For TVC )Role : Back OfficeDesignation: AnalystWork Location: MangaloreShift: 9 hours per day, with shift changes every monthRole Overview:As a BackOffice Support Analyst, you have to check the documents sent by customers to see if the documents belong to any ongoing case or any ongoing issue. If yes, index it to the case and send to...

Job Title:Operations Sr. Manager – Voice Process (BPO)Location:Mysore/MangaloreShifts:Rotational Shift including night shiftsEmployment Type:Full-TimeJob Summary:We are seeking a results-drivenOperations Sr. Managerto lead and manage voice-based BPO operations. The ideal candidate will oversee day-to-day process delivery, manage team performance, drive...

Job SummaryIndividuals in this role are responsible for first level processing of loans ordersrequests and claims across the loan servicing life cycleThe associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivityKnowledge on Loan Servicing and components...

Key Responsibilities:Collect, clean, and organize raw data from multiple sources.Analyze large datasets to identify trends, patterns, and business insights.Create dashboards, reports, and visualizations to support decision-making.Work with cross-functional teams (marketing, sales, operations, finance) to provide data-driven solutions.Interpret data and...

Min Experience:4 YearsJob Location:United KingdomSalary Range:up to 60 LPA with other BenefitsRole DescriptionThis is a full-time on-site role for a Quality Engineer. The Quality Engineer will be responsible for overseeing quality-related activities to ensure product and process excellence. Daily tasks include conducting quality assurance and control...

Hello Connections, UnifyCX is hiring We are looking for a Support Analyst with 3+ years of hands-on professional experience in projections and forecasting, available to join immediately or within one montho    Title of the Position: Support Analysto       Designation: Analysto       Work Location: Mangalore ( Work from office...