Agm-prepaid Process

2 days ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 40890- Location: Mumbai, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
- **Job Purpose**

To Retain Prepaid customers moving to competition through MNP.

Ensure execution of MNP Retention process across all touch points and proactively identify process gaps to reduce prepaid churn. Continuously monitor and benchmark competition process, products and services.
- **Key Accountabilities**

**MNP Process benchmarking with competition**
- Competition benchmarking on process
- Competition benchmarking on retention plans/tools
- National MNP flow design
- Changes in the entire life cycle on MNP process as time demands.
- Early warning signal identification

**Regulatory challenges**
- Ensure process adherence & compliance
- Keep track of competition non-compliances and highlight to nullify undue advantages

**Circle Implementation and Monitoring**
- Close collaboration with circle teams for on-ground market inputs
- Sharing best practices to circles and ensuring its execution
- **Core Competencies, Knowledge, Experience, Technical / Professional Qualifications**

Core Competency : Analytics and Customer behaviour understanding

Knowledge: SAS, BI, Query writing,

Experience : Customer Retention / Marketing

Qualification: Graduation/Post Graduation/MBA/Data scientist

5- 7 years experience in similar roles

Direct reports: Nil.

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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