Agm-tes

Job Req ID: 39873- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

AGM -TL TES

**Job Level/ Designation
AGM / M2

**Function / Department**

TES / Technology

**Location**

Mumbai

**Job Purpose**

The role will be responsible for Governance, monitoring of the TES Operations for Delivery and Service assurance. SLA to Fulfill the key demands/ projects as per the customer /business requirements.

**Key Result Areas/Accountabilities**

Key Accountabilities:

- Lead the Large team of Technology Enterprise Services.
- Executes End to End Operational Processes & Procedures for driving Service Delivery and ensuring the CRFS compliance.
- Maintain SLA for large curstomer base Service Assurance.
- Ensure governance of process adherence, effective project management.
- Engagement with cross functional team to enhance order conversion to delivery to support business to accelerate the revenue realization.
- Co-ordinate with circles for service delivery and partners to customer expectation.
- Drive customer acceptance and commissioning of service of accelerating revenue. Drive quality; audit initiatives and raise the benchmark continuously to improve customer experience.
- Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service Delivery Domain

**Core Competencies, Knowledge, Experience**
- 10 to 15 Years’ experience in the field of project Management, Data Communications, Telecom and networking.
- Demonstrate experience of working in Telecom Service delivery function.
- Experience with Data Networking platforms and Enterprise products & Services.
- Project Management skills
- Vendor governance / resource utilization.
- Transmission and IP knowledge will be added advantage.

**Must have technical / professional qualifications**
- B.E
- CCNA prefered.
- Knowledge of IPLC, NPLC, MPLS, ILL and PRI solutioning and handson.
- Good Management skills to interface with customers and business
- Proven people management skills
- Effective communication and interpersonal skills
- Proactive in approach with positive attitude
- Balanced in handling emergencies.
- Experience in virtual team management
- Project management certification added advantage.

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership