Agm - Technology Enterprise Solutions

4 days ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 34644- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:
**Role**

AGM - Service Delivery - Planning, process designing and partnership

**Job Level/ Designation
M2

**Function / Department**

Technology / TES

**Location**

Corporate office - Mumbai

**Job Purpose**
- Digital Journey - Process revamping and stitching - O2C process
- Enterprise CAPEX and OPEX management - Last mile, Core / NLD, Mid mile and other products and solutions - Gateway to the technology functions - Assessment and moderation and ownership.
- Planning of Last Mile CPE / delivery requirement as per business forecast.
- Accountable for service delivery budgeting and planning for end to end
customer service delivery as per Target.
- End to process stitching for the New products and Solutions - Technology process ( Feasibility, Service Delivery and assurance)
- Enhancement of existing processes as per current challenges and guidelines
- Improvement in Cost Per Link as per FY Capex Budget
- Introduction of new CPEs/Products to enhance Service Delivery performance
- RFP Vendor Evaluation, POC testing rollouts of CPE for VIBS.
- Audit SPOC from TES for process compliance for Internal Audit and TL9000.

**Key Result Areas/Accountabilities**
- Managing the Budget & Planning of Service Delivery LM requirement
- Process rehashing and revamping with the internal and industry benchmarking
- Process and Tools Governance.
- Manage escalation at first level for all the Budget & Planning related issues.
- Implementation and compliance of automated fulfilment process
- Act as SPOC from TES in New product onboarding and system compliance for FLX products for FRS, BRS, OSS system related communication.
- Carry out UAT for all new IT development in OSS to ensure FTR deployment.

**Core Competencies, Knowledge, Experience**
- 15+ years’ experience in Project management, Telecom, networking and Data Communication for Enterprise products & services.
- Good stakeholder management to coordinate with Cross functional teams from Business, circle Teams, Marketing, Commercial and Finance.
- Effective communication and inter-personal skills
- Proactive in approach with positive attitude

**Must have technical / professional qualifications**
- B.E Electronics and Telecommunications
- Prior experience of working across telecom verticals and leading/ managing teams in enterprise customers experience Management.
- Manage dynamic, high-growth, high uncertainty environments.
- Ability to structure and prioritize work streams to meet Business demands.
- Commercially astute.

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