CRM Executive

7 days ago

Nanakramguda Hyderabad Telangana, India Advait Homes Full time

**Position Overview**:
**Key Responsibilities**:

- **Customer Relationship Management**:

- Maintain and nurture relationships with existing customers to ensure high satisfaction and retention rates.
- Act as the primary point of contact for customers post-sale, addressing their needs and resolving any issues.
- **Account Management**:

- Oversee customer accounts, ensuring that all contractual obligations are met and that customers receive the promised services or products.
- Monitor and manage customer feedback, providing insights to improve products and services.
- **Issue Resolution**:

- Handle customer inquiries, complaints, and support requests efficiently and professionally.
- Collaborate with internal teams to address and resolve customer issues, ensuring timely and effective solutions.
- **Data Management and Reporting**:

- Maintain accurate and up-to-date customer records in the CRM system.
- Generate and analyze reports on customer satisfaction, account performance, and service metrics.
- **Customer Retention and Upselling**:

- Identify opportunities for upselling and cross-selling additional products or services to existing customers.
- Develop and implement strategies to enhance customer loyalty and engagement.
- **Collaboration and Communication**:

- Work closely with the sales, marketing, and support teams to ensure a unified approach to customer management.
- Communicate customer feedback and insights to relevant departments to drive improvements.
- **Process Improvement**:

- Identify areas for improvement in post-sales processes and contribute to the development of best practices.
- Assist in the creation and implementation of customer retention programs and initiatives.
- **Administrative Support**:

- Prepare and manage documentation related to post-sales activities, including contracts and service agreements.
- Support the onboarding process for new customers, ensuring a smooth transition from sales to service.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service, account management, or CRM roles.
- Strong understanding of CRM systems and data management.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and work under pressure.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.

**Personal Attributes**:

- Customer-focused with a proactive approach to service.
- Organized and capable of managing time effectively.
- Team player with a collaborative mindset.

**Experience**:

- total work: 3 years (preferred)
- Real estate sales: 3 years (preferred)

Work Location: In person

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