Customer Delight Officer

5 days ago

Wadala Mumbai Maharashtra, India Appex Innovation Full time

**Job Information**:
Date Opened
- 01/15/2025

Job Type
- Full time

Industry
- Health Care

City
- wadala

State/Province
- Maharashtra

Country
- India

Zip/Postal Code
- 400037

**About Us**:

- At Appex Innovations, we believe in the power of technology to transform healthcare, we believe in being nimble and in continual innovation, we believe that every customer is unique and we believe in listening to our clients. With our deep expertise in the health care domain, solid resource base, constant industry interface and the drive to be the best in the industry, we strive to provide services that re-define health care in the years to come. The secret to our success is Appex Innovations commitment to our people and our work. We thrive on teamwork, intelligence, and innovation. Our bright and energetic employees, hailing from over different parts of the world, share a passion for leading the way to improved healthcare outcomes. Together we work diligently to add value to our clients.

**Job Description: Customer Delight Manager**

**Position Overview**:
**Key Responsibilities**:

- Provide compassionate and professional counseling to patients over the phone, addressing their concerns and queries effectively.
- Assist patients in downloading, installing, and navigating the company’s app to ensure they can access their health information easily.
- Coordinate with patients regarding their medical reports and ensure timely follow-up.
- Demonstrate an in-depth understanding of patient care principles and ensure all interactions reflect empathy and professionalism.
- Address and resolve patient concerns promptly, escalating issues to the appropriate department when necessary.
- Maintain accurate records of patient interactions, issues, and resolutions.
- Develop and maintain relationships with medical professionals, hospitals, clinics, and other healthcare stakeholders

**Requirements**:
**Required Skills & Qualifications**:

- Provide compassionate and professional counseling to patients over the phone, addressing their concerns and queries effectively.
- Assist patients in downloading, installing, and navigating the company’s app to ensure they can access their health information easily.
- Address and resolve patient concerns promptly, escalating issues to the appropriate department when necessary.
- Maintain accurate records of patient interactions, issues, and resolutions.
- 3-5 years of sales experience in the healthcare industry.

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