Ticketing Executive

4 days ago

Mumbai Central Mumbai Maharashtra, India Redlime Full time

**Position Overview**:
**Key Responsibilities**:
**Daily Tasks**:

- **Ticket Issuance**:

- Issue, reissue, and cancel tickets as per customer requests and company policy.
- Handle fare calculations and ensure accurate ticket pricing.
- **Customer Service**:

- Address customer inquiries and resolve ticket-related issues.
- Provide travel information, including flight schedules, seat availability, and fare details.
- Assist customers with special requirements, such as meal preferences and seat assignments.
- **Backend Operations**:

- Maintain and update booking systems with accurate customer information and travel details.
- Monitor and manage ticket inventories.
- Coordinate with airlines and other travel service providers.
- **Financial Transactions**:

- Process payments and refunds for ticket purchases.
- Ensure proper documentation and record-keeping for all transactions.
- **Compliance and Documentation**:

- Adhere to company policies and industry regulations regarding ticketing procedures.
- Prepare daily reports on ticket sales and other relevant metrics.

**Monthly Tasks**:

- **Reporting**:

- Generate monthly sales reports, highlighting key performance indicators.
- Analyze sales trends and provide insights for improvement.
- **Training and Development**:

- Participate in training sessions to stay updated on industry trends and company policies.
- Mentor junior staff and provide guidance on ticketing procedures and customer service.
- **Inventory Management**:

- Conduct a monthly audit of ticket inventories and reconcile discrepancies.
- Coordinate with suppliers to ensure adequate stock levels.

**Quarterly Tasks**:

- **Performance Review**:

- Review and evaluate personal and team performance against set targets.
- Identify areas for improvement and develop action plans.
- **Strategic Planning**:

- Contribute to quarterly business planning sessions.
- Provide input on strategies to enhance customer satisfaction and increase ticket sales.
- **Market Analysis**:

- Conduct market research to understand competitor strategies and market trends.
- Recommend adjustments to pricing and marketing strategies based on findings.

**Qualifications and Skills**:

- Minimum of 2 years of experience in a ticketing or travel agency role.
- Proficiency in global distribution systems (GDS) like Amadeus, Sabre, or Galileo.
- Strong customer service and communication skills.
- Detail-oriented with excellent organizational abilities.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Basic accounting and financial transaction skills.
- Knowledge of industry regulations and compliance requirements.

**Tools & Application familiarity**:
Communication tools - Zoom, Teams, Slack, Productivity Tools - googledrive, MS Office, Amadeus, Sabre, GDS, Booking Platforms, BI tools such as google data etc (Reporting)

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you willing to relocate to Philippines

**Experience**:

- ticketing: 2 years (preferred)

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