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Change Coordinator
2 weeks ago
Record and classify received Incidents and undertake an immediate action in order to restore the failed IT
Service as quickly as possible
- Ensure incidents are correctly allocated, categorized and prioritized as per the impact.
- Compose outage notifications and ensure content is complete, clear, concise, and relevant to the
audience
- Verify resolution with users, document troubleshooting steps & service restoration details to resolve
Incidents in ITSM tool
- Manage & own the bridge-call end-to-end and Escalate Incidents at risk of breaching Service Level
Agreement throughout the lifecycle
- Ensure the root cause is tracked till closure & publish reports twice a week
- Ensure the open Preventive Actions is tracked till closure & publish reports once a week
- Associate Incidents with other records (i.e., Incidents, Changes, Problems, Root Cause, Known Errors, etc.)
**Skills and Knowledge**:
- Experience: 1 to 3 years.
- ITIL V3 / V4 Certification (Preferable)
- Excellent communication skills and ability to collaborate with team members.
- Experience working with Ticket tools such as Service Desk (Manage Engine) & ServiceNow.
- Strong problem solving, analytical, multitasking and time management skills.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹400,000.00 - ₹850,000.00 per year
Schedule:
- Day shift
**Speak with the employer**
+91 9920536039
