Change Manager/Analyst
5 days ago
*Please apply only if you are serving notice period*
Job Title: Change Manager/Consultant
Experience: 2 - 4 years
Location: Mumbai (Malad/Thane)
Job Type: Full-time (6 days working, Rotational shift with comp off)
Interview Process is as follows:
Internal Round Virtual
Technical Client Round
HR Round
Manager Round
BGV process
Key Responsibilities:
- Apply basic knowledge of ITIL frameworks, specifically Incident, Problem, and Change Management processes.
- Manage the authorization, scheduling, and review of changes within the organization to ensure minimal disruption to services.
- Coordinate with relevant stakeholders to validate and assess changes received in the Change Management queue.
- Ensure all change activities are conducted within the defined scope of the Change Management process.
- Prepare and publish weekly and monthly reports on change activities, including SLA adherence and metrics tracking.
- Support internal and external communication efforts related to scheduled and emergency changes.
- Actively participate in Change Advisory Board (CAB) and other change review meetings to evaluate risk, impact, and readiness of proposed changes.
Required Skills:
- ITIL Framework: Understanding of ITIL processes (Incident, Problem, and Change Management).
- Soft Skills: Strong troubleshooting, communication, and collaboration skills.
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