Payments Change Management Analyst

4 days ago

Mumbai, Maharashtra, India Citi Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Payments Change Management Analyst is an intermediate level role responsible for analyzing complex data in coordination with the Transaction Services team.

Responsibilities:

  • Ability to understand complex processes and drive pain point identification and re-engineering opportunities.
  • Define tasks' scope and deliverables that support project goals in collaboration with stakeholders.
  • Communicate effectively the Global Process Excellence initiatives expectations to stakeholders in a timely and clear fashion.
  • Manage expectations with team members and other stakeholders.
  • Identify and manage initiative dependencies and critical path.
  • Plan and schedule initiative milestones using appropriate tools.
  • Deliver and maintain progress reports, proposals, requirements documentation and presentations.
  • Analyze results and troubleshoot problem areas.
  • Manage changes in initiative scope, identifying potential crises.
  • Candidate will operate within a team environment, managing the Global Process Excellence program portfolio across Services Operations.
  • Establishes a structure and strong operational process framework through a discovery process mapping methodology, change management governance and ongoing lean mind set culture.
  • Enables a re-engineering full package from continuous discovery through process diagnosis (also risk related), opportunities identification & proposals for improvement.
  • Ensure the design process flows and process documentation standards in cooperation with management and user personnel.
  • Define, assess, design and recommend process improvements and technology upgrades for implementation, to meet business objectives.
  • Analyze and identify opportunities for business process improvements through different re-engineering techniques across Services Operations.
  • Develop initiatives for continuous business process improvements
  • Work with management to identify business need requirements, processes, and risks.
  • Accomplish with goals established by Management

Qualifications:

  • 2-5 years' experience in bank services.
  • Fundamental comprehension of financial industry regulations
  • Effective verbal and written skills
  • Effective communication and analytical skills
  • Effective PowerPoint & excel skills

Education:

  • Bachelor's/University degree or equivalent experience. Master's degree preferred

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Job Family Group:

Management Development Programs

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Job Family:

Undergraduate

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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