
Payments Change Management Analyst
3 days ago
Payments Change Management Analyst is an intermediate level role responsible for analyzing complex data in coordination with the Transaction Services team.
Responsibilities:
- Ability to understand complex processes and drive pain point identification and re-engineering opportunities.
- Define tasks' scope and deliverables that support project goals in collaboration with stakeholders.
- Communicate effectively the Global Process Excellence initiatives expectations to stakeholders in a timely and clear fashion.
- Manage expectations with team members and other stakeholders.
- Identify and manage initiative dependencies and critical path.
- Plan and schedule initiative milestones using appropriate tools.
- Deliver and maintain progress reports, proposals, requirements documentation and presentations.
- Analyze results and troubleshoot problem areas.
- Manage changes in initiative scope, identifying potential crises.
- Candidate will operate within a team environment, managing the Global Process Excellence program portfolio across Services Operations.
- Establishes a structure and strong operational process framework through a discovery process mapping methodology, change management governance and ongoing lean mind set culture.
- Enables a re-engineering full package from continuous discovery through process diagnosis (also risk related), opportunities identification & proposals for improvement.
- Ensure the design process flows and process documentation standards in cooperation with management and user personnel.
- Define, assess, design and recommend process improvements and technology upgrades for implementation, to meet business objectives.
- Analyze and identify opportunities for business process improvements through different re-engineering techniques across Services Operations.
- Develop initiatives for continuous business process improvements
- Work with management to identify business need requirements, processes, and risks.
- Accomplish with goals established by Management
Qualifications:
- 2-5 years' experience in bank services.
- Fundamental comprehension of financial industry regulations
- Effective verbal and written skills
- Effective communication and analytical skills
- Effective PowerPoint & excel skills
Education:
- Bachelor's/University degree or equivalent experience. Master's degree preferred
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Job Family Group:
Management Development Programs
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Job Family:
Undergraduate
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
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