Change Manager

3 days ago

Mumbai, Maharashtra, India Talent Worx Full time ₹ 8,00,000 - ₹ 12,00,000 per year

The role of Change Manager is to control changes in a standardized manner in relation to a organizations policies, procedures and plans while ensuring minimal impact upon customers.

RESPONSIBILITIES

  • Decides who is invited to CAB meetings
  • Convenes and chairs CAB meetings
  • Convenes and chairs CAB/EC meetings
  • Manages Urgent RFCs through the life cycle
  • Approves and authorizes Urgent RFCs
  • Analyzes Change records to determine any trends or apparent problems that occur
  • Identifies and documents changes that by-pass the Change Management process and provides
  • information to the Change Process Owner to address compliance requirements
  • Management Reporting – KPIs
  • Assists the Process Owner in identifying and prioritizing process improvements
  • Ensures adherence to the process
  • Approves or rejects applications for Standard Pre-Approved Changes (SPACs) after CAB review
  • Conducts Post Implementation Reviews
  • Approves acceptable changes endorsed by the CAB or Senior Management for Significant and
  • Major changes
  • Initiates and facilitates Senior Management meetings for Major RFC reviews
  • and endorsement

Requirements

Skills

  • Communication skills
  • Organizational skills
  • Facilitation skills
  • Knowledge of organization
  • Leadership skills
  • Influential
  • Business savvy
  • Project management skills
  • Understanding of statistical and analytical principles and processes
  • Presentational skills
  • Ability to interact successfully with the business and IT
  • Negotiating skills
  • General Technical knowledge
  • General Financial skills

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