
Incident And Change Manager
3 days ago
Role : Incident And Change Manager
Experience : years
Location : Mumbai
- Define, Adopt and deploy the SIAM and SIAM Practices in the account.
- Define incident and service request classification schemes
- Record, classify and prioritize requests and incidents.
- Verify, approve and fulfil service requests.
- Investigate, diagnose and allocate incidents.
- Resolve and recover from incidents.
- Close service requests and incidents
- Track status and produce reports.
- Identify and classify problems.
- Investigate and diagnose problems.
- Raise known errors.
- Resolve and close problems
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