Incident Manager

14 hours ago

Mumbai, Maharashtra, India Sysnet Global Technologies Pvt Full time

Core responsibilities

  • Incident resolution: Lead the response to IT incidents, from initial detection and diagnosis to full resolution, to minimize downtime and impact on the business.
  • Coordination: Act as the central point of contact, coordinating and facilitating communication between technical teams, management, and other stakeholders during an incident.
  • Monitoring and tracking: Continuously monitor IT systems for issues, and maintain a record of incidents, including their status, resolution, and impact.
  • Process improvement: Analyze incident data and trends to identify root causes and develop strategies to prevent future recurrences through improved processes and documentation.
  • Escalation: Determine the necessary resources and escalation paths for major incidents and ensure they are addressed promptly.
  • Post-incident review: Lead post-incident reviews (or postmortems) to document lessons learned and identify areas for improvement.

Essential skills and qualifications

  • Technical expertise: Deep understanding of IT systems and troubleshooting techniques. Familiarity with incident management frameworks like is often required.
  • Communication: Strong communication skills to provide updates to stakeholders, manage expectations, and work effectively with technical and non-technical teams.
  • Leadership: Ability to lead and motivate teams under high-pressure situations.
  • Analytical skills: Strong analytical and problem-solving skills to diagnose issues and identify root causes.
  • Customer service mindset: Ability to maintain a focus on user satisfaction throughout the incident resolution process.

  • STA Incident Manager

    2 weeks ago

    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Position PurposeBNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL...

  • Major Incident Manager

    2 days ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Major Incident ManagerPosition SummaryAs the Major Incident Manager, you will...

  • Incident Manager

    4 days ago

    Mumbai, Maharashtra, India Hirexa Solutions Full time

    We are looking incident Manager - ITIL Certification MandatoryExp : 3 to 6 YearsLocation - Mumbai only local candidatesNP - Immediate to 30 Days (Only Serving candidates) - No Bench and Negotiable NP

  • Major Incident Management

    2 weeks ago

    Mumbai, Maharashtra, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Major Incident Management

    1 week ago

    Mumbai, Maharashtra, India Capgemini Full time

    Mumbai (ex Bombay), Chennai (ex Madras), BangaloreMajor Incident ManagementChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and...

  • Senior Incident Manager

    1 week ago

    Mumbai, Maharashtra, India Zycus Infotech Full time

    Role & responsibilitiesWe are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global...

  • Incident Management Manager

    2 weeks ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time ₹ 40,000 - ₹ 80,000 per year

    Exp Range- 6 to 10 Location- Mumbai maladMust-Have**Good Knowledge of ITIL processesDocumentation skillsGood communicationGood interpersonal skills to work with different stakeholdersGood presentation skillsUnderstanding of ITIL processReady to work in 24x7 shift support window.Good-to-HaveBasic understanding of datacenter technologiesResponsibility of /...

  • Incident Change Release Manager

    3 days ago

    Mumbai, Maharashtra, India Capgemini Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Incident Change Release Manager

    2 weeks ago

    Mumbai, Maharashtra, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Incident Response Lead

    1 week ago

    Mumbai, Maharashtra, India Anzen Technologies Full time

    ANZEN Technologies Pvt. Ltd. is a leading cybersecurity service provider that empowers organizations across various industries with advanced security services, innovative solutions, and unmatched expertise in cybersecurity, IT Governance, Risk Management, and Compliance.Incident Response Lead Profile:The Incident Response Lead is responsible for driving and...