Change Management 2

3 days ago

Mumbai, Maharashtra, India BNP Paribas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Overview:

The Support Role for the Global COO of KYC Operations is a critical position that provides comprehensive support to the Global COO in ensuring the seamless implementation and coordination of KYC services. This role is based in an ISPL and involves dual reporting to the Global COO of KYC Operations and the Head of Change Management and Strategic Projects. The incumbent will be responsible for driving change management initiatives and managing third-party provider deliverables, ensuring alignment with global standards and regulatory requirements

Responsibilities

Key Responsibilities:

  1. Support to Global COO:
  2. Assist the Global COO in monitoring global production according to defined quality criteria.
  3. Support the implementation of the commercial strategy set by the Global KYC Operations Manager.
  4. Facilitate communication and relations with various stakeholders, including Global Markets, Global Banking, Securities Services, FIC, ITO, and Compliance.
  5. Change Management:
  6. Drive change management initiatives to ensure smooth adoption of new processes and technologies.
  7. Collaborate with regional teams and stakeholders to implement strategic projects and transformations.
  8. Foster a culture of continuous improvement and strong stakeholder relationships.
  9. Oversight of Third-Party Provider Deliverables:
  10. Manage and oversee the deliverables of the Liquid Workforce team.
  11. Ensure that third-party services meet the agreed quality standards and objectives.
  12. Coordinate with the third-party provider to address any issues or gaps in service delivery.

Monitor performance metrics and provide regular updates to the Global COO and relevant stakeholders

Area of Responsibility:

  1. Support to Global COO:
  2. Provide operational support to the Global COO in overseeing KYC processes and ensuring compliance with regulatory requirements.
  3. Assist in the management of the Control Tower, Performance Monitoring, Quality Assurance and Training, and Data Quality functions.
  4. Change Management:
  5. Lead change management initiatives to drive organizational change and improve KYC processes.
  6. Collaborate with the Head of Change Management and Strategic Projects to align initiatives with global strategies.
  7. Oversight of Third-Party Provider Deliverables:
  8. Ensure the effective management and oversight of the Liquid Workforce team provided by Capgemini.
  9. Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery.
  10. Address any performance issues and work with the provider to implement corrective actions.
  11. Stakeholder Communication:
  12. Ensure effective communication with all relevant stakeholders, including regional teams, compliance, regulators, and third-party providers.

Technical & Behavioral Competencies

Technical Competencies:

  • Strong organizational and project management skills.
  • Experience in KYC operations, regulatory compliance, change management, and third-party provider management.
  • Proficiency in data analysis and reporting.
  • Understanding of customer landscape, IT environment, and challenges.
  • Ability to design and implement control and risk management frameworks.

Behavioral Competencies:

  • Excellent communication and interpersonal skills.
  • Analytical mindset and problem-solving abilities.
  • Resilience and adaptability in a dynamic environment.
  • Strong teamwork and collaboration skills.
  • Change management and cultural transformation skills.

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