Change Management 2

6 days ago

Mumbai, Maharashtra, India BNP Paribas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Overview:

The Support Role for the Global COO of KYC Operations is a critical position that provides comprehensive support to the Global COO in ensuring the seamless implementation and coordination of KYC services. This role is based in an ISPL and involves dual reporting to the Global COO of KYC Operations and the Head of Change Management and Strategic Projects. The incumbent will be responsible for driving change management initiatives and managing third-party provider deliverables, ensuring alignment with global standards and regulatory requirements

Responsibilities

Key Responsibilities:

  1. Support to Global COO:
  2. Assist the Global COO in monitoring global production according to defined quality criteria.
  3. Support the implementation of the commercial strategy set by the Global KYC Operations Manager.
  4. Facilitate communication and relations with various stakeholders, including Global Markets, Global Banking, Securities Services, FIC, ITO, and Compliance.
  5. Change Management:
  6. Drive change management initiatives to ensure smooth adoption of new processes and technologies.
  7. Collaborate with regional teams and stakeholders to implement strategic projects and transformations.
  8. Foster a culture of continuous improvement and strong stakeholder relationships.
  9. Oversight of Third-Party Provider Deliverables:
  10. Manage and oversee the deliverables of the Liquid Workforce team.
  11. Ensure that third-party services meet the agreed quality standards and objectives.
  12. Coordinate with the third-party provider to address any issues or gaps in service delivery.

Monitor performance metrics and provide regular updates to the Global COO and relevant stakeholders

Area of Responsibility:

  1. Support to Global COO:
  2. Provide operational support to the Global COO in overseeing KYC processes and ensuring compliance with regulatory requirements.
  3. Assist in the management of the Control Tower, Performance Monitoring, Quality Assurance and Training, and Data Quality functions.
  4. Change Management:
  5. Lead change management initiatives to drive organizational change and improve KYC processes.
  6. Collaborate with the Head of Change Management and Strategic Projects to align initiatives with global strategies.
  7. Oversight of Third-Party Provider Deliverables:
  8. Ensure the effective management and oversight of the Liquid Workforce team provided by Capgemini.
  9. Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery.
  10. Address any performance issues and work with the provider to implement corrective actions.
  11. Stakeholder Communication:
  12. Ensure effective communication with all relevant stakeholders, including regional teams, compliance, regulators, and third-party providers.

Technical & Behavioral Competencies

Technical Competencies:

  • Strong organizational and project management skills.
  • Experience in KYC operations, regulatory compliance, change management, and third-party provider management.
  • Proficiency in data analysis and reporting.
  • Understanding of customer landscape, IT environment, and challenges.
  • Ability to design and implement control and risk management frameworks.

Behavioral Competencies:

  • Excellent communication and interpersonal skills.
  • Analytical mindset and problem-solving abilities.
  • Resilience and adaptability in a dynamic environment.
  • Strong teamwork and collaboration skills.
  • Change management and cultural transformation skills.

  • Change Manager

    1 week ago

    Mumbai, Maharashtra, India C Ahead Digital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionC Ahead Technologies is an innovative company providing IT Services, Digital Technologies, Strategic AI Workforce, and Outsourcing solutions. The company is globally recognized for its strong relationships, cost-effective delivery, and deep focus on customer needs. Celebrating over 20 years in business, C Ahead enjoys a robust ecosystem of...

  • Change Manager

    2 weeks ago

    Mumbai, Maharashtra, India Growel Softech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    :- Generic JD:This role will have the responsibility of administering and being accountable for and ensuring adherence to the Capgemini Change Management process and therefore will work closely with all ITIL towers and Support Towers. The Change Manager will administer, manage and carry out all aspects of the Change Management process for the Customer. This...

  • Manager, Change Management

    6 days ago

    Mumbai, Maharashtra, India Mondelēz International Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionAre you Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.We are seeking an experienced and dynamic professional to join our team as a Change Manager for AMEA to lead business units as they implement O9 planning and SAP S4HANA systems.As part of a multiyear transformation journey...

  • Change Manager/Analyst

    1 week ago

    Mumbai, Maharashtra, India Parseq Asia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    *Please apply only if you are serving notice period*Job Title: Change Manager/ConsultantExperience: 2 - 4 yearsLocation: Mumbai (Malad/Thane)Job Type: Full-time (6 days working, Rotational shift with comp off)Interview Process is as follows:Internal Round VirtualTechnical Client RoundHR RoundManager RoundBGV processKey Responsibilities:Apply basic knowledge...

  • Change Manager

    2 weeks ago

    Mumbai, Maharashtra, India Talent Worx Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The role of Change Manager is to control changes in a standardized manner in relation to a organizations policies, procedures and plans while ensuring minimal impact upon customers.RESPONSIBILITIESDecides who is invited to CAB meetings Convenes and chairs CAB meetings Convenes and chairs CAB/EC meetings Manages Urgent RFCs through the life cycle Approves and...

  • Change Management

    2 weeks ago

    Mumbai, Maharashtra, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Change Manager

    1 week ago

    Mumbai, Maharashtra, India Wipro Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

  • Operational Change Manager

    2 weeks ago

    Mumbai, Maharashtra, India Growel Softech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Essential Skills/Basic Qualifications: Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills.Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed...

  • Change Manager L2

    8 hours ago

    Mumbai, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job DescriptionJob Title: Change Manager L2Req Id: 104068City: MumbaiState/Province: MaharashtraPosting Start Date: 10/15/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic...

  • Organization Change Manager

    1 week ago

    Mumbai, Maharashtra, India Kyndryl Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Required Skills and ExperienceAdvanced degree in Organizational Change Management or a related field.10+ years of leadership experience, ideally in a global organization with with 15+ years of experience in the IT industryExtensive OCM consulting experience, particularly in technology transformation (both strategic and delivery).Proven ability to lead and...