Executive - Onboarding

5 days ago

Wilson Garden Bengaluru Karnataka, India GoKhana Full time

**Roles & Responsibilities**:

- Primarily handling merchant escalated cases daily.
- Working with the internal stakeholders to extract the resolution.
- Identify opportunities for process improvement, considering the merchant and partner experiences.
- Proactively help to resolve merchant concerns in a timely, professional and positive manner, escalating issues to the next level or other internal stakeholders, as needed.
- If required need to connect with the merchants via phone or non-voice channels, to understand and work on the case efficiently and effectively.
- Flexible to take up extra initiative or additional work as per the organizational requirement.
- Connecting with customers via call / mail to address their queries.
- Manage backend operational processes to support customer service delivery.
- Provide exceptional customer service by addressing concerns and following up on ticket status.
- Ensure high levels of customer satisfaction through professional and courteous communication.
- Collaborate with internal teams to escalate and resolve complex issues.
- Prioritize and handle tickets efficiently, ensuring timely resolution.

**Prerequisites**:

- Bachelor’s degree in any Stream.
- A min. experience of 1 year.
- Should be proficient with MS Office & maintaining Dashboard.
- Exceptional writing and editing skills combined with strong presentation and public speaking skills.

**Job Types**: Full-time, Permanent

Pay: ₹16,500.38 - ₹35,128.65 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

**Experience**:

- Microsoft Excel: 1 year (required)

**Location**:

- Wilson Garden, Bengaluru, Karnataka (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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