Executive - Onboarding

4 days ago

Wilson Garden, Karnataka, India Gokhana Full time ₹ 1,92,000 - ₹ 4,28,000 per year

Roles & Responsibilities:

  • Primarily handling merchant escalated cases daily.
  • Working with the internal stakeholders to extract the resolution.
  • Identify opportunities for process improvement, considering the merchant and partner experiences.
  • Proactively help to resolve merchant concerns in a timely, professional and positive manner, escalating issues to the next level or other internal stakeholders, as needed.
  • If required need to connect with the merchants via phone or non-voice channels, to understand and work on the case efficiently and effectively.
  • Flexible to take up extra initiative or additional work as per the organizational requirement.
  • Connecting with customers via call / mail to address their queries.
  • Manage backend operational processes to support customer service delivery.
  • Provide exceptional customer service by addressing concerns and following up on ticket status.
  • Ensure high levels of customer satisfaction through professional and courteous communication.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Prioritize and handle tickets efficiently, ensuring timely resolution.

Prerequisites:

  • Bachelor's degree in any Stream.
  • A min. experience of 1 year.
  • Should be proficient with MS Office & maintaining Dashboard.
  • Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred.
  • Exceptional writing and editing skills combined with strong presentation and public speaking skills.

Job Types: Full-time, Permanent

Pay: ₹16, ₹35,128.65 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

Experience:

  • Microsoft Excel: 1 year (Required)

Location:

  • Wilson Garden, Bengaluru, Karnataka (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: In person

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