Executive - Onboarding
3 days ago
Roles & Responsibilities:
- Primarily handling merchant escalated cases daily.
- Working with the internal stakeholders to extract the resolution.
- Identify opportunities for process improvement, considering the merchant and partner experiences.
- Proactively help to resolve merchant concerns in a timely, professional and positive manner, escalating issues to the next level or other internal stakeholders, as needed.
- If required need to connect with the merchants via phone or non-voice channels, to understand and work on the case efficiently and effectively.
- Flexible to take up extra initiative or additional work as per the organizational requirement.
- Connecting with customers via call / mail to address their queries.
- Manage backend operational processes to support customer service delivery.
- Provide exceptional customer service by addressing concerns and following up on ticket status.
- Ensure high levels of customer satisfaction through professional and courteous communication.
- Collaborate with internal teams to escalate and resolve complex issues.
- Prioritize and handle tickets efficiently, ensuring timely resolution.
Prerequisites:
- Bachelor's degree in any Stream.
- A min. experience of 1 year.
- Should be proficient with MS Office & maintaining Dashboard.
- Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred.
- Exceptional writing and editing skills combined with strong presentation and public speaking skills.
Job Types: Full-time, Permanent
Pay: ₹16, ₹35,128.65 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Experience:
- Microsoft Excel: 1 year (Required)
Location:
- Wilson Garden, Bengaluru, Karnataka (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
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