Client Service Associate

2 weeks ago

Navi Mumbai, India SecureSearch Screening Services Private Ltd Full time

SecureSearch Screening Services Private Ltd - Mumbai, Maharashtra

**SecureSearch** has its core business activity in Background checks at various levels. SecureSearch’s screening solutions are structured to provide maximum flexibility and can be customized to meet your organization’s unique business needs. Our major services are Employee Background Screening, Third Party Screening, Consumer screening Solutions.
- **Location**: Mahape, Navi Mumbai

**Qualification**:Any Graduation is preferred

**Skills Required**: Excellent in MS-Office. Well-versed in MS-Excel. Experience in **Background Verification Industry** is needed.

**_Key Responsibilities: _**
- Ensuring cases /checks are initiated within 24-48 hours as per client specifications
- Ensuring consistent quality and delivery. To adhere to the quality parameters specified for the account / process and display integrity while updating trackers, progress sheets, logs, & saving a completed report
- Identifying insufficiencies/clarifications within L1 - 48 working hours & L2 - 4 working days
- Sharing Progress sheet / Trackers / MIS with Clients as per client requirement/ specification
- Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes
- Ensuring adherence to people related policies / procedures. Maintaining integrity, discipline and confidentiality
- Escalate issues and seek assistance from the Team Leader or the supervisor in case of verification queries and any other issue which needs to be attended

**Desired Attributes**
- Listens actively to clients, demonstrates an understanding of diverse client needs and fosters effective two-way communication
- Communicates with clients in a timely manner to provide necessary information and services and to identify potential issues
- Ability to communicate clearly
- Ability to handle surprises
- Persuasion skills
- Knowledge of the service
- Time management skills
- Proactiveness
- Goal-oriented focus

Schedule:

- Day shift

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