Client Service Associate

1 week ago

Navi Mumbai Maharashtra, India INTINERI INFOSOL PVT LTD Full time

We are looking to employ an experienced client servicing executive to handle all client
inquiries, concerns, and complaints in a professional manner. The client servicing executive’s
responsibilities include collaborating with the relevant departments to better address client
needs, providing regular updates to higher management, and up selling company products
where possible. You should also be able to identify new business opportunities through client
referrals.

**Responsibilities**:

- E stablishing mutually beneficial relationships with customers through providing superior quality service after the sale.
- Working with internal teams (designers and video artists) in a strategic way that will,
meet deadlines and follow up with content and strategy teams for brands' work
completion.
- Ensuring that new customers have an appealing on boarding experience.
- Identifying ways to overcome clients' initial dislike of company products.
- establishing mutually beneficial relationships with customers through providing superior
quality service after the sale.
- ensuring that new customers have an appealing on boarding experience.
- Identifying ways to overcome clients' initial dislike of company products.
- keeping thorough records of all current and prospective clients.
- delivering prompt and expert responses to client queries.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.

**Required Skills**:

- Bachelor's degree in business administration or an industry-related field.
- Proven experience working as a client servicing executive.
- Proficiency in Microsoft Excel.
- Working knowledge of Customer Relationship Management (CRM) software.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
Job Types : Full-time, Regular / Permanent
Schedule : Day Shift
Education: Bachelor's degree or equivalent experience
Experience: 1 to 2 years in same industry
Language : Good English Written & Verbal (required)

**Salary**: ₹20,000.00 - ₹30,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 7827915736

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