Soft Collection Process

2 days ago

Mumbai Maharashtra, India ixamBee Full time

**About us**:
Epicenter is a 24-year-old Technology & BPM organization that focuses on Process Improvement, Cost Reduction and uses Innovative Technology & Data Driven approaches to create customer & human-centric solutions to Improve Revenue & Customer Experience. We work with Global Fortune 500 Companies across various industry sectors, helping them build agility, transform operations, and drive better business outcomes.

Job Description for a Soft Collection Process

**Responsibilities**
- Resolving customer complaints brought to your concern. Making calls as soft reminders to the concerned stakeholders.
- Possessing excellent product knowledge to enhance customer support.
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.

**Requirements**:

- HSC freshers and above can apply.
- Excellent communication skills.
- Must be comfortable working from the office.
- Immediate Joiner.

**Shift Timings**: 5:30 PM - 10:30 AM (any 9 hours shift with 1 hour break)

2 Rotational week offs

**Job Location**: Bhayander (West), Mumbai

**Job Type**: Full Time

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹32,000.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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