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Soft Collection Process
3 weeks ago
About us:
Epicenter is a 24-year-old Technology & BPM organization that focuses on Process Improvement, Cost Reduction and uses Innovative Technology & Data Driven approaches to create customer & human-centric solutions to Improve Revenue & Customer Experience. We work with Global Fortune 500 Companies across various industry sectors, helping them build agility, transform operations, and drive better business outcomes.
Job Description for a Soft Collection Process
**Responsibilities**:
- Resolving customer complaints brought to your concern. Making calls as soft reminders to the concerned stakeholders.
- Possessing excellent product knowledge to enhance customer support.
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.
**Requirements**:
- HSC fresher
- Excellent communication skills.
- Must be comfortable working from the office.
- Immediate Joiner.
Shift Timings: 5:30 PM - 6:30 AM (9 hours shift)
2 Rotational week offs
Job Location: Bhayander (West), Mumbai
**Job Type**: Full Time
ixamBee hiring on behalf of Epicenter
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹450,000.00 per year
**Benefits**:
- Paid time off
Schedule:
- Day shift
- Night shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- How much would you rate your communication skills on a scale of 10?
**Education**:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
