Client Support Representative

1 week ago


Mohali district Punjab, India Suffescom Solutions Pvt. Ltd Full time

We are looking for active and energetic **freshers** for client support role, who are responsible for their help for all tech challenges faced while using the Products and services provided.

**Location - Mohali**

**ROLES AND RESPONSIBILITIES**
- Attending, Understanding & responding to Customer queries/issues over chat and call.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- Escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.

**REQUIREMENTS**
- Should be active, energetic, and enough smart to understand the customer's queries.
- Sharp understanding and memory of how software/products work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

**BENEFITS**
- On-time salary
- inter
- tech work
- Skill upgradation trainings
- Soft skills trainings
- Rewards and recognitions

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Shift:

- Evening shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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