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Client Support Agent

2 weeks ago

Mohali district Punjab, India Mind map IT Solutions Full time

**Responsibilities**
- Assisting customers with product setup and resolving any technical issues they might experience.
- Informing customers about specialized product functionalities and features.
- Following up with customers to ensure that reported technical difficulties have been resolved.
- Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
- Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
- Analyzing customer feedback and advising management on areas of improvement.
- Maintaining client accounts and updating billing information as needed.

**Requirements**:

- A bachelor's degree in information technology, or a similar field.
- A minimum of two years' experience working as a client support specialist, or a similar role.
- Working knowledge of remote service tools and help desk software, such as ISL Online,, and freshservice.
- Excellent knowledge of customer relationship management best practices.
- Exceptional written and verbal communication skills.
- Solid analytical and problem-solving skills.
- Strong multitasking and organizational skills.
- Ability to work under pressure.

**Job Types**: Full-time, Permanent

Pay: ₹257,466.17 - ₹694,577.30 per year

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person