Customer Support Executive

1 week ago


Mumbai Maharashtra, India AV Groups Full time

**Job Title**: Customer Support Associate(Voice Process)
**Location**: Mumbai
**Salary**: ₹17k - ₹19k per month

**Work Schedule**:

- 5 Days Working, 2 Rotational Week-offs
- Shift Timing:

- Female: 8:00 AM - 8:00 PM
- Male: 8:00 AM - 9:00 PM

**Key Responsibilities**:

- Handle customer interactions through voice and written communication channels
- Provide accurate information and resolve queries in a professional manner
- Maintain service quality and adhere to process compliance
- Update customer records and document interactions in CRM systems
- Ensure high levels of customer satisfaction through effective communication

**Requirements**:

- Good English communication skills (both verbal & written)
- Graduate/Undergraduate can apply
- Prior BPO/Customer Service experience is an advantage, fresher with strong communication may also apply
- Flexible to work in rotational week-offs and extended shifts if required

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹19,000.00 per month

Work Location: In person



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