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Customer Support Executive
3 weeks ago
Aguaclan Waterpurifiers Pvt Ltd is seeking a dynamic and organized Service Coordinator to join our team. The Service Coordinator will play a crucial role in ensuring the smooth execution of our after-sales service operations, providing exceptional support to our valued customers.
**Responsibilities**:
1. Customer Support:
- Respond promptly and professionally to customer inquiries regarding service-related issues.
- Coordinate with technical teams to ensure timely resolution of customer concerns.
- Maintain a customer-focused approach to enhance overall satisfaction.
2. Service Scheduling:
- Efficiently schedule service appointments based on customer needs and technician availability.
- Coordinate service visits, ensuring optimal use of resources and minimizing downtime for customers.
3. Documentation and Reporting:
- Maintain accurate records of service requests, appointments, and resolutions.
- Generate regular reports on service activities, identifying trends and areas for improvement.
4. Communication:
- Facilitate clear communication between customers and service technicians.
- Update customers on the status of service requests and expected resolution times.
5. Quality Assurance:
- Monitor and assess the quality of service provided, implementing improvements as needed.
- Collaborate with cross-functional teams to enhance service processes and standards.
**Qualifications**:
- Proven experience in a customer service or service coordination role.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both verbal and written.
- Familiarity with water purification systems (preferred but not mandatory).
- Proficient in using service management software.
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
