Customer Support Executive

6 days ago

Coimbatore, India ICL INTERNATIONAL COURIER Full time

**Customer Support Executive Duties**:

- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent

**Customer Support Executive Responsibilities**:

- Answer inbound customer calls
- Handle renewals and cancellations
- Provide account information and status
- Provide workflow assistance
- Manage all customer issues and requests
- Develop and improve customer experience
- Work with IT and Finance teams to resolve customer issues
- Manage complaints

**Requirements And Skills**:

- Bachelor’s degree in business, computer science or engineering
- 2+ years of experience in commercial support
- Excellent verbal and written communication, analytical and problem-solving skills
- Strong customer service skills
- Knowledge of Excel, Word, and PowerPoint

**Job Types**: Permanent, Full-time

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9150288452

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