Customer Relation Executive
1 day ago
We are hiring Customer Relation Executive on urgent basis for Raipur Location.
**Job Summary**:
We are seeking a proactive and customer-focused **Customer Relations Executive** to manage and enhance customer relationships. You will act as the primary point of contact for clients, addressing inquiries, resolving complaints, and ensuring an outstanding customer experience that fosters loyalty and satisfaction.
**Key Responsibilities**:
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain detailed records of customer interactions and transactions.
- Build and maintain strong relationships with customers to enhance their satisfaction and retention.
- Coordinate with internal departments (sales, technical support, operations) to resolve issues efficiently.
- Monitor customer feedback and report insights to management for continuous improvement.
- Follow up on customer orders, deliveries, and service requests.
- Identify upselling or cross-selling opportunities when applicable.
- Prepare reports on customer service metrics and trends.
Pay: ₹12,000.00 - ₹16,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
**Experience**:
- Back office / CRE: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
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