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Voice Process Executive

2 weeks ago

New Rajendra Nagar Raipur Chhattisgarh, India YATHARTH PLACEMENT SERVICES Full time

**Roles and Responsibilities**
- Quality audits for the entire Customer Relation team which would involve auditing the entire
- Customer Relation calls and providing feedback to telecallers.
- Team management skills are essential as the person would have to motivate and drive the team to deliver their KPIs.
- Develop process improvement procedures to improve operational efficiency.
- Analyze current process standards and metrics in order to provide solutions for improvements.
- Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
- Coordinate with Seniors to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
- Prioritize and implement process change requirements based on the critical project needs.
- Inform respective teams on process improvement and re-engineering strategies.
- Work with the team to recommend appropriate changes in process/approach.
- Prepare communication plans regarding process re-engineering for multiple stakeholders.
- Train and guide resources as needed.
- Update and maintain documentation on process improvements and process performance.

Skills and Knowledge
- 3-4 years experience as Voice Process Auditor
- Any Gradution
- Good communication skills with Proficiency in English & Hindi

Call centre / Telesales background required.

Pay: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**7225070721**

**Job Types**: Full-time, Permanent, Internship
Contract length: 6 months

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 7225070721