Omni Channel Executive

6 days ago

Mumbai Maharashtra, India Folks Palette Full time

Job Title: Omnichannel Executive

Location: Jogeswari West, Mumbai]

Company: The Sleep Company

**Job Type**: Full Time

Salary - 4.5lpa

Notice period
- 15 days

Overview:
The Omnichannel Executive is responsible for creating seamless and integrated customer experiences across multiple channels, including retail, e-commerce, and mobile platforms. This role focuses on enhancing customer engagement, driving sales, and ensuring brand consistency while utilizing data analytics to inform strategies.

Key Responsibilities:

- Strategy Development:

- Collaborate with cross-functional teams to develop and implement omnichannel strategies.
- Identify opportunities for channel integration to enhance customer experience and loyalty.
- Customer Engagement:

- Analyze customer behavior to personalize communication and engagement across channels.
- Develop initiatives to improve customer journey and satisfaction.
- Data Analysis:

- Utilize analytics tools to track performance across channels and derive actionable insights.
- Monitor customer feedback and market trends to inform future strategies.
- Channel Management:

- Oversee operations for all customer-facing channels to ensure brand consistency.
- Coordinate with marketing, sales, and supply chain teams to optimize inventory and promotions across channels.
- Performance Metrics:

- Set and monitor KPIs to assess the effectiveness of omnichannel initiatives.
- Prepare reports for management outlining performance, trends, and improvement areas.
- Technology Utilization:

- Leverage technology and tools to streamline operations and improve customer experience.
- Stay updated on industry trends and emerging technologies related to omnichannel retailing.

Qualifications:

- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in omnichannel retail, marketing, or customer experience roles.
- Strong analytical skills with experience in data-driven decision-making.
- Excellent communication and interpersonal skills.
- Proficiency in digital marketing tools and CRM software.

**Skills**:

- Strategic thinking and problem-solving abilities.
- Strong understanding of customer behavior and market dynamics.
- Ability to work collaboratively in a fast-paced environment.
- Familiarity with project management software and tools.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.

Pay: ₹400,000.00 - ₹450,000.00 per year

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- omnichannel executive: 1 year (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

Application Deadline: 11/10/2024

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