
Sales IT Support
2 weeks ago
**Sales IT Support**
**About Company**
**Position**: IT Support
**Experience**: 2+ years
**Location**: Pune (First 6 months Work From Home)
**Job Type**: Full-time
- Committed to delivering high-quality service and utilizing strong communication skills to ensure the smooth operation of our state-of-the-art systems.
- Ability to accurately identify client issues, interpret them, and propose solutions based on in-depth product knowledge.
**Required skills**:
- Proficiency in Financial Applications and Service Desk Voice Support
- Excellent English communication
- 0-2 years of experience
**Roles & Responsibilities**:
- Providing clients with service desk voice support, utilizing deep product knowledge to resolve issues.
- Managing service desk operations and ensuring high system performance while effectively communicating with clients.
- Interpreting and formulating resolutions for client issues, leveraging strong communication skills and product expertise.
- Collaborating with cross-functional teams to ensure timely issue resolution.
**Professional & Technical Skills**:
- Required Skills: Service Desk Voice Support, Service Desk Management
- Solid understanding of IT operations and support processes.
- Experience with incident management and problem management processes. - Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
Shift:
- Day shift
**Experience**:
- Communication skills: 1 year (required)
- total work: 2 years (required)
- IT support: 2 years (required)
- Sales: 2 years (required)
Work Location: In person
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