Customer Support Associate

7 days ago

Bengaluru, India Cenus Consulting Full time

**Job Location - Hebbal, **Bangalore

**Job Profile** Customer Support Associate

**(Work From Office)**

**Industry
- **BPO

**Requirements**:

- Graduates only.
- Min 18 months BPO banking experience with customer service skills
- Freshers can also apply
- Excellent communication skills in English & Hindi
- 8:00am to 8:00pm any 9 hours shifts.

**Responsibilities**:

- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

**Salary Offered: 19k -33k**

Feel free to contact us for any query
- **Cenus Consulting**
**Ph.:

- +91 9111074483**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹33,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Banking (required)
- total work (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Shift availability:

- Day Shift (required)

**Speak with the employer**
+91 9111074483

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