Customer Support Associate

3 weeks ago

Bengaluru, India iEnergizer Full time

Company Description

iEnergizer is a leading Business Process Outsourcing (BPO) provider dedicated to delivering high-quality customer management solutions. We help clients acquire, support, retain, and grow their markets through comprehensive life-cycle customer support services. Our partner base includes Fortune 500 companies across various industries, including healthcare, banking, financial services, insurance, gaming, publishing, and legal. We aim to lower operating costs while enhancing customer experience and continuously improving key business impacts. Based in Bengaluru, we offer clients scalable environments combined with the flexibility to be customer-focused.

Role Description

This is a full-time on-site role for a Customer Support Associate located in Bengaluru. The Customer Support Associate will be responsible for providing excellent customer service, handling customer inquiries, resolving issues, and ensuring a positive customer experience. Additional responsibilities include supporting sales efforts, participating in customer service training, and maintaining a high level of professionalism in all interactions.

Qualifications

  • Customer Support, Customer Experience, and Customer Service skills are essential
  • Experience in Sales or supporting sales efforts is beneficial
  • Ability to participate in and benefit from Customer Service Training
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team-oriented environment
  • Problem-solving skills and the ability to thrive in a fast-paced setting
  • Previous experience in a similar role is advantageous
  • High school diploma or equivalent; additional qualifications are a plus

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