
Customer Service Executive
2 days ago
**Job Title: Customer Service Representative**
**Location**: Hyderabad, Telangana
**Job Type**: Full-time
**Experience Level**: 1-3 years
**Job Summary**:
**Key Responsibilities**:
- Assist customers with inquiries, complaints, and service-related issues.
- Provide accurate product/service information and resolve problems effectively.
- Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns.
- Maintain up-to-date records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Achieve individual and team performance targets.
**Requirements**:
- Minimum qualification: Graduate in any discipline.
- Excellent verbal and written communication skills in English (Hindi preferred).
- Strong problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively.
- Customer-oriented attitude with a passion for service excellence.
**Shift**:
Day shift
**Salary**:
As per industry standards (based on experience and qualifications)
**Why Join Us?**
- Friendly and inclusive work environment
- Opportunities for growth and learning
- Performance-based incentives
- Employee wellness initiatives
Pay: ₹200,000.00 - ₹400,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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