Support Executive

Support Executive

About the job Support Executive

Role: Support Executive (TC-464)

Technical Skills:

- Windows & Unix server background added advantage
- SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must
- Control-M batch monitoring
- Experience in SWIFT Standards and messaging formats
- Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers
- Appd & Splunk Monitoring
- Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW
- Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes
- Expert hands-on experience on Alliance Messaging Hub(AMH), Swift Alliance Gateway(SAG) and Alliance WebPlatform(AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential
- Expert knowledge of in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing

Experience range: 2- 8 years

Position Specifications: Desired Competencies

Must-Have/Mandatory:
Good analytical & troubleshooting skills

Ability to work under pressurized environments and in an extremely time-sensitive environment

Good communication (Oral, Verbal & Written) skills

Set of Technical skills mentioned above

Self-driven, proactive team player

Ability to troubleshoot and think “outside the box” to resolve rarely seen problems.

Good-to-Have/Desirable:

- Relevant certifications
- ITIL/ production support background
- Interpersonal skills
- Tools like Control-M, ServiceNow, JIRA & Confluence

Key Responsibilities:
Day to day production support AMH, SAG & AWP systems

Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues

Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues

Ensure the integrity of the Production environment is maintained and kept as priority over all

Investigate and develop fixes for small bugs or functionality issues

Incident management, Problem management, Availability & capacity management

Change management - Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments

Resolution of major incidents in a time-sensitive environment

Identify and automate manual tasks

Role: Support Executive ( TC-466)

Technical Skills:

- Windows & Unix server background added advantage
- Oracle DB, SQL & any one Scripting Language(Pearl/Bash/Unix Shell) is a must
- Control-M batch monitoring
- Experience with SWIFT Standards and messaging formats
- Have expert knowledge on payment processing such as RTGS, Overseas Telegraphic Transfers, Overseas Fund Transfers and SWIFT messaging standards
- Familiarity with Messaging Queues, ESB services & APIs integration
- Appd & Splunk Monitoring
- Experience in Change/INC/Problem management practices and Remedy/ServiceNOW tool
- Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes

Experience range: 2- 8 years

Position Specifications: Desired Competencies

Must-Have/Mandatory
- Good analytical & troubleshooting skills
- Ability to work under pressurized environments and in an extremely time-sensitive environment
- Good communication (Oral, Verbal & Written) skills
- Set of Technical skills mentioned above
- Self-driven, proactive team player
- Ability to troubleshoot and think “outside the box” to resolve rarely seen problems.

Good-to-Have/Desirable
- Relevant certifications
- ITIL/ production support background
- Interpersonal skills
- Tools like Control-M, ServiceNow, JIRA & Confluence

Key Responsibilities:

- Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
- Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues
- Ensure the integrity of the Production environment is maintained
- Investigate and develop fixes for small bugs or functionality issues
- Identify and perform automation
- Incident, Problem, Availability & Capacity management
- Change management - Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
- Resolution of major incidents in a time-sensitive environment