Chat Support Executive

2 weeks ago

Mohali, India Apptunix Technologies Pvt Ltd. Full time

**Job Profile : Chat Support Executive**

**esponsibilities-**:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer and genrate leads from website traffic.
- Communicating with customers through various channels.
- Acknowledging and resolving customer quaires.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Qualifications-**:

- Proven customer support experience
- Customer orientation and ability to convert leads from website traffic
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively

**Salary**: ₹10,000.00 - ₹18,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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