Support Executive
5 days ago
**About the job Support Executive**:
Technical Skills:
Windows & Unix server background added advantage
SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must
Control-M batch monitoring
Experience in SWIFT Standards and messaging formats
Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers
Appd & Splunk Monitoring
Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW
Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes
Expert hands-on experience on Alliance Messaging Hub(AMH), Swift Alliance Gateway(SAG) and Alliance WebPlatform(AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential
Expert knowledge of in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing
Duration of Assignment (Choose one): Permanent (1 year)
No of requirements (Mention in numbers): 4
Experience range: 2- 8 years
Qualification or certifications:
Position Specifications: Desired Competencies
Must-Have/Mandatory
Good analytical & troubleshooting skills
Ability to work under pressurized environments and in an extremely time-sensitive environment
Good communication (Oral, Verbal & Written) skills
Set of Technical skills mentioned above
Self-driven, proactive team player
Ability to troubleshoot and think outside the box to resolve rarely seen problems.
Good-to-Have/Desirable
Relevant certifications
ITIL/ production support background
Interpersonal skills
Tools like Control-M, ServiceNow, JIRA & Confluence
Key Responsibilities:
Day to day production support AMH, SAG & AWP systems
Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues
Ensure the integrity of the Production environment is maintained and kept as priority over all
Investigate and develop fixes for small bugs or functionality issues
Incident management, Problem management, Availability & capacity management
Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
Resolution of major incidents in a time-sensitive environment
Identify and automate manual tasks
-
Support Executive
4 days ago
Mohali, India Pyramid Global Technologies Full timeSupport Executive About the job Support Executive Role: Support Executive (TC-464) Technical Skills: - Windows & Unix server background added advantage - SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must - Control-M batch monitoring - Experience in SWIFT Standards and messaging formats - Familiarity with connectivity modes such as...
-
Support Executive
2 weeks ago
Mohali, India Pyramid Global Technologies Full time**About the job Support Executive**: **Job Description of Support Executive in Sydney**: **** Technical Skills: Windows & Unix server background added advantage SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must Control-M batch monitoring Experience in SWIFT Standards and messaging formats Familiarity with connectivity modes such as...
-
International Sales Executive
2 weeks ago
Mohali, Punjab, India Tie Support Services Full time ₹ 1,80,000 - ₹ 3,60,000 per yearTo expand our sales team, we are seeking a driven sales professional. In addition to fulfilling sales targets, the sales executive's duties also involve generating leads, conducting sales calls, and regularly updating our CRM database.A sales executive needs to be a motivated self-starter with the ability to increase sales. In the end, a great sales...
-
Customer Support Executive
7 days ago
Mohali, India SRP Digital Services Pvt. Ltd. Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Monitoring the work of individual...
-
IT Support Executive
2 weeks ago
Mohali, Punjab, India Soft Prudence Full timeHiring for **IT Support Executive** **Experience - 6 Month to 1yr.** **Job Summary**: We are looking for an IT Executive to manage and support our daily IT operations. You will help maintain computer systems, networks, and provide technical support to staff. **Key Responsibilities**: - Set up and maintain computers, printers, and other IT equipment. -...
-
Customer Support Executive
2 weeks ago
Mohali, India SRP US Logistics Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...
-
Customer Support Executive
2 weeks ago
Mohali, Punjab, India Apex One Full time ₹ 1,80,000 - ₹ 3,60,000 per yearHiring Alert: Customer Support Executive (Agriculture) – MohaliLocation: MohaliDesignation: Customer Support Executive – AgricultureSalary: Up to ₹20,000 per monthShift: Day ShiftEligibility Criteria:Qualification: Graduate with Agriculture background (B.Sc Agriculture or related field preferred)Experience: Freshers or candidates with relevant...
-
Support Executive
1 week ago
Mohali, Punjab, India Asrit Technologies Pvt. Ltd Full time ₹ 1,92,000 - ₹ 3,00,000 per yearAs a Customer Support Executive, you will be the first point of contact for our customers. Your role will involve answering queries, resolving issues, and ensuring a smooth experience for clients.Key Responsibilities:Handle inbound/outbound customer calls, emails, and chats.Provide accurate information about company products and services.Resolve issues or...
-
Customer Support Executive
7 days ago
Mohali, India Teleperformance Full timeTeleperformance is hiring for the role of Customer Support Executive. Work Location: Mohali **Responsibilities**: - Providing exceptional customer support experience to the customer over the phone. - Previous experience in a customer support role is a plus. - Ability to multi-task, set priorities and a self-starter. - Customer Care Representative must be...
-
Sales Support Executive
5 days ago
Mohali, Punjab, India Mohali Hitech Metal Cluster (P) Ltd. Full time ₹ 84,000 - ₹ 4,20,000 per yearJob Title: Sales Support ExecutiveExperience Required: Minimum 1-2 years. Freshers are also welcomeSalary: Up to ₹25,000 per monthNotice Period: 15 days to maximum of 1 monthJob Location: MohaliEmployment Type: Full-timeKey Responsibilities:Handle customer queries and provide effective support to the sales team.Assist in preparing quotations, discount...