Support Executive

7 days ago


Mohali, Punjab, India Asrit Technologies Pvt. Ltd Full time ₹ 1,92,000 - ₹ 3,00,000 per year

As a Customer Support Executive, you will be the first point of contact for our customers. Your role will involve answering queries, resolving issues, and ensuring a smooth experience for clients.

Key Responsibilities:

  • Handle inbound/outbound customer calls, emails, and chats.
  • Provide accurate information about company products and services.
  • Resolve issues or escalate to the concerned team when required.
  • Maintain records of customer interactions and updates in the system.
  • Follow up with customers to ensure their queries are fully resolved.
  • Maintain professionalism and positive communication at all times.

Requirements:

  • Strong communication skills in English.
  • Ability to remain calm and patient under pressure.
  • Problem-solving attitude and willingness to learn.
  • Basic knowledge of computers, MS Office, and internet usage.
  • Experience in customer support is an advantage (not mandatory).
  • Freshers are welcome with good communication skills.

Perks & Benefits:

  • Competitive Salary Package.
  • Training and skill development programs.
  • Opportunities to grow into QA, Sales, or Development teams.
  • Employee-friendly work environment.

Education:

  • Minimum: 12th Pass / Diploma / Graduate.

Job Types: Full-time, Permanent, Fresher

Pay: ₹16, ₹25,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Provident Fund


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