Online Customer Support Executive

1 week ago

Matunga Mumbai Maharashtra, India Just in time Full time

**About US**:JUST IN TIME** is India’s leading retailer of global watch brands. We strive to provide all kinds of watches, from classic to the latest designs. As the authorised retailer of more than 40 international brands, we sell authentic products with warranties. JUST IN TIME has an amazing collection that showcases timeless design and innovation. We take steps to offer the best timepieces to our customers. **JUST IN TIME** has over 85 plus stores across India to offer the best daily wear, luxurious, fashionable, and smart watches.

**Job Summary**:
**Key Responsibilities**:
**Customer Support Operations**:

- Develop and implement customer support strategies to enhance the overall customer experience.
- Customer support operations, ensuring timely and effective resolution of customer inquiries and complaints.
- Manage order-related issues, returns, refunds, and cancellations efficiently.
- Collaborate with logistics and fulfilment teams to resolve delivery-related concerns.

**Customer Satisfaction & Retention**:

- Track and analyze customer feedback, complaints, and satisfaction scores (CSAT, NPS, etc.).
- Identify common pain points and work with relevant teams (product, logistics, and marketing) to improve the customer experience.
- Develop initiatives to improve customer engagement and loyalty.

**Technology & Process Improvement**:

- Leverage CRM tools and automation to enhance efficiency.
- Implement and refine ticketing systems for streamlined query resolution.
- Analyze key customer service metrics and generate reports for management.

**Key Performance Indicators (KPIs)**:

- Customer Satisfaction Score (CSAT): Maintain a high satisfaction level.
- Net Promoter Score (NPS): Improve brand loyalty and advocacy.
- First Response Time (FRT): Reduce the time taken to respond to customer queries.
- Resolution Time: Minimize time to resolve customer complaints.
- Customer Retention Rate: Improve repeat purchase behavior.

**Qualifications & Skills**:

- Bachelor’s degree in Administration, Customer Service, or a related field.
- 2-3 years of experience in customer service, (preferably in e-commerce or retail).
- Strong leadership and team management skills.
- Proficiency in CRM tools.
- Excellent problem-solving, conflict resolution, and decision-making skills.
- Strong communication skills with a customer-first mind-set.
- Ability to handle high-pressure situations and multi-task effectively.
- Familiarity with Omni channel customer support.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

  • Orm Executive Customer Support

    5 days ago

    Prabhadevi, Mumbai, Maharashtra, India Gozoop Online Pvt. Ltd Full time

    We are looking for a self-motivated and result oriented creative professional to join us as a **Executive**: - Brand Reputation Management ( **ORM Executives**). Work Location : Ghansoli Should have good communication in English. Responsibilities: (Including, not restricted to) - Responsible for reviewing customer feedback across all relevant social...

  • Customer Support Executive

    1 week ago

    Matunga, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Matunga, Mumbai **Qualification**: Bachelor's Degree (any discipline) **Experience**: 2 - 4 years **Salary**: ₹30,000 - ₹40,000/month **Working Days**: Monday to Saturday **Working Hours**: [Insert Time if applicable] **Key Responsibilities**: - Provide prompt and accurate information to...

  • Executive - Customer Support

    2 weeks ago

    Mumbai, Maharashtra, India Ketto Online Ventures Pvt Ltd Full time

    **Job Title**:Executive - Customer Support** **About the company** Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2...

  • Customer Support Executive

    17 hours ago

    Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...

  • Associate - Operations Support

    4 days ago

    Mumbai, Maharashtra, India Apertum Online Pvt Ltd Full time

    **Company Description** Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry. Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to...

  • Customer Support Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Mirraw Online Services Pvt. Ltd Full time

    **We are looking for Customer Support Executive ( Freshers are also welcome),** **Process - Blended process,** **Location - Mumbai ( Lower Parel / Currey Road).** **Job Profile**: **Responsibilities**: - Interacting with customers on daily basis. - Listening to customers patiently and helping them resolve issues. - Helping customers with their product...

  • Customer Support Executive

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Mirraw Online Services Pvt. Ltd Full time

    **We are looking for Customer Support Executive (Freshers with good communication can also apply),** **Location - Mumbai (Lower Parel / Currey Road),** **Job Profile**: **Responsibilities**: - Interacting with customers on daily basis. - Listening to customers patiently and helping them resolve issues. - Helping customers with their product queries. -...

  • (Edtech) Customer Support Executive

    2 weeks ago

    Matunga, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    Key Responsibilities - Serve as the primary point of contact for clients, responding promptly to inquiries and providing guidance throughout their journey - Build and maintain strong relationships with clients, ensuring that they receive exceptional customer service and support throughout their engagement with the consultancy - Collaborate with other team...

  • Customer Support Executive

    4 days ago

    Lower Parel, Mumbai, Maharashtra, India Mirraw Online Services Pvt. Ltd Full time

    **We are looking for Customer Support Executive (freshers with good communication skills are also welcome),** **Blended Process (50% calling and 50% Backend),** **Location - Mumbai (Currey Road/ Lower Parel).** **Job Profile**: **Responsibilities**: - Interacting with customers on daily basis. - Listening to customers patiently and helping them resolve...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India WeWake Astrology & Puja Full time

    **Job Title**:Customer Support Executive Spiritual Sutra Pvt. Ltd. (brand**:WeWake**) is India’s premier online Vedic wisdom consultancy, empowering clients globally with astrology consultations, courses, and community Poojas. **Key Responsibilities** - Coordinate online sessions: schedule/reschedule, share meeting links/instructions, send reminders, and...