
Customer Support Executive
2 weeks ago
**We are looking for Customer Support Executive (freshers with good communication skills are also welcome),**
**Blended Process (50% calling and 50% Backend),**
**Location - Mumbai (Currey Road/ Lower Parel).**
**Job Profile**:
**Responsibilities**:
- Interacting with customers on daily basis.
- Listening to customers patiently and helping them resolve issues.
- Helping customers with their product queries.
- Misc day to day activities.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work night shifts (For male employees only).
- Ability to work overtime as required by business -most often occurring in the weeks surrounding the festive season (EID and Diwali).
**Regards,**
HR Team.
**Salary**: ₹13,000.00 - ₹19,000.00 per month
Schedule:
- Rotational shift
COVID-19 considerations:
Proper Sanitisation and regular Temperature checkups.
Ability to commute/relocate:
- Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer support: 1 year (required)
- Blended process: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
**Speak with the employer**
+91-XXXXXXXXXX
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