
Customer Success Executive
1 week ago
**Location** : Pune
**Start Date** : Immediately
**Job Type** : Work from Office**Perks** : 5 days a week
**No of opening** : 1
**Experience**: 0-2 years
- Job Description:
- Key Responsibilities:
- Serve as the primary point of contact for customer accounts, ensuring their success and satisfaction with our IT products/services.
- Develop and maintain strong relationships with clients by understanding their business goals and challenges.
- Monitor customer usage and adoption of products to identify areas for improvement.
- Collaborate with sales, product, and support teams to enhance the customer experience.
- Address customer inquiries, issues, and concerns in a timely and effective manner.
- Proactively identify upsell and cross-sell opportunities to maximize revenue.
- Collect and analyze customer feedback to provide insights for product improvements.
- Create and maintain documentation related to customer interactions, success stories, and best practices.
- Proactively track and manage customer health to prevent churn.
- Stay updated with industry trends and best practices to enhance customer success strategies.
- Qualification & Skill(s) required:
- Bachelor’s degree in business, IT, or a related field. (A master’s degree would be an preferred).
- Trained Fresher-2 years of experience in customer success, account management, or a related role in the IT industry.
- Strong understanding of IT solutions, SaaS products, or enterprise software.
- Excellent communication, presentation, and interpersonal skills.
- Problem-solving mindset with a customer-first approach.
- Ability to work independently as well as collaboratively with internal teams.
- Proficiency in CRM software and customer success tools.
- Strong analytical skills to assess customer data and provide insights.
- Ability to multitask and manage multiple customer accounts efficiently.
- Passion for delivering exceptional customer experiences.
- Salary:
- Probation: 2 months
- Salary during probation: INR 25,000/
- Annual CTC: 4-5 LPA
- Annual CTC breakup:
- Fixed pay: 80%
- Variable pay: 20%
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