Customer Support Representative

2 weeks ago

Pune Maharashtra, India Jobseeks 4u consultancy services Full time

Immediate Joiners & 15 days of NP Preferable

Interview Location: Nagpur

Job Location:Pune

Skill**:Customer support**

**Designation: S**r. Process Executive/Process**

**Job Description**:
*
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Work from Office
- **Job Location**: Pune
- **Qualification** : Customer support
- Full time Graduates
- **Shifts ** : 24*7
- **Experience ** : 2+years

**Skill:Customer support /Service Desk**

**Designation:Senior Technical Process Executive**
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- **Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory**
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Work from Office
- **Job Location**: Pune
- **Qualification** : Customer support
- Full time Graduates

Service Desk - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science
- **Shifts ** : 24*7
- **Experience ** : 2+ Years

**Salary**: ₹450,000.00 - ₹550,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- International voice process: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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