Facilities Coordinator, Soft Services

JLL supports the Whole You, personally and professionally.
Position Summary
The Workplace Coordinator ensures an exceptional workplace experience by managing all soft services, events, and concierge offerings for Stripe’s offices in Bengaluru. This role oversees day-to-day service delivery—covering cleaning, pest control, pantry operations, and reception—while fostering user engagement, supporting events, and ensuring vendor excellence. The Workplace Coordinator acts as a frontline ambassador, providing a welcoming environment and ensuring operational efficiency across all workplace touchpoints.
Key Responsibilities
Soft Services & Facilities
- Manage all soft services including cleaning, pest control, waste management, pantry and breakroom upkeep, and general office presentation.
- Conduct regular inspections to ensure service quality and adherence to health, safety, and cleanliness standards.
- Oversee vendor management end-to-end: sourcing, contract preparation, invoicing, budgeting, performance reviews, and onboarding.
- Coordinate minor maintenance and liaise with relevant teams for repairs and upgrades.

Reception & Concierge
- Manage reception services when the receptionist is on break or leave
- Deliver high-quality reception services, including visitor greeting, registration, and escort coordination.
- Manage incoming calls, deliveries, and inquiries in a professional and efficient manner.
- Provide concierge services such as local area information, transport bookings, and special assistance for employees and visitors.
- Maintain a clean, organized, and welcoming front-of-house area.

Events & Engagement
- Plan, coordinate, and execute workplace events such as town halls, team activities, wellness programs, and social gatherings.
- Manage event logistics: space booking, room setup, catering, audiovisual requirements, and supplier coordination.
- Promote events and workplace activities through internal communications.
- Gather feedback post-event to improve future initiatives.
- Partner with internal teams to foster employee engagement and enhance workplace culture.

Workplace Support
- Serve as the primary point of contact for workplace-related inquiries.
- Manage office supplies, furniture, and pantry inventory.
- Support onboarding of new employees by introducing workplace services and protocols.
- Assist with space planning, moves, and workstation changes.
- Monitor and report workplace performance metrics and identify areas for improvement.
- Support sustainability and wellness initiatives.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.