Facility Executive-soft Service

**JLL empowers you to shape a brighter way**.

**Facility Executive - Soft Services**
**Account Management - Work Dynamics (region/country)**

**What this job involves**:
Job Overview: The Senior Facility Executive for Soft Services is responsible for overseeing and managing all non-technical facility services across multiple sites or a large complex facility. This role focuses on ensuring the delivery of high-quality soft services that contribute to a comfortable, safe, and productive work environment for all occupants.

Key Responsibilities:
Strategic Planning and Leadership:

- Develop and implement strategic plans for soft services management
- Set performance standards and key performance indicators (KPIs) for soft services
- Lead and mentor a team of facility managers and service providers
- Collaborate with other departments to align soft services with overall organizational goals

Service Management:

- Oversee the delivery of soft services, including but not limited to: - Cleaning and janitorial services - Security and reception - Mail and courier services - Food services and catering - Landscaping and grounds maintenance - Waste management and recycling - Space management and move services
- Ensure compliance with health, safety, and environmental regulations
- Implement and maintain quality control systems for all soft services

Vendor Management:

- Select, negotiate, and manage contracts with external service providers
- Develop and maintain strong relationships with key vendors
- Regularly evaluate vendor performance and implement improvement plans as needed

Budget and Financial Management:

- Prepare and manage annual budgets for soft services
- Analyze costs and implement cost-saving measures without compromising service quality
- Review and approve invoices from service providers

Continuous Improvement:

- Stay informed about industry trends and best practices in facility management
- Implement new technologies and processes to improve service delivery and efficiency
- Conduct regular service audits and implement corrective actions

Stakeholder Management:

- Act as the primary point of contact for facility-related issues and inquiries
- Maintain effective communication with building occupants, senior management, and other stakeholders
- Conduct regular satisfaction surveys and address feedback

Sustainability and Corporate Social Responsibility:

- Develop and implement sustainable practices in soft services delivery
- Ensure compliance with corporate social responsibility initiatives

Emergency Response and Business Continuity:

- Develop and maintain emergency response plans for soft services
- Ensure business continuity in the event of service disruptions

Qualifications:

- Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field
- 5+ years of experience in facility management, with at least 3 years in a similar role
- Strong knowledge of facility management software and technologies
- Excellent leadership, communication, and problem-solving skills
- Proven track record in managing large-scale facility operations and budgets
- Experience with contract and vendor management
- Understanding of relevant health, safety, and environmental regulations

**Location**:
On-site -Bengaluru, KA

**Scheduled Weekly Hours**:
48

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