Assistant Facilities Manager – Soft Services

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Assistant Facilities Manager - Soft Services What this job involves As an Assistant Facilities Manager - Soft Services at JLL you ll play a vital role in creating exceptional workplace experiences that collectively shape a brighter way for our clients and their employees This position focuses on managing and optimizing soft service operations including housekeeping catering security landscaping and administrative support services that enable teams to thrive in well-maintained productive environments You ll work collaboratively with vendor partners internal stakeholders and facility management teams to ensure service excellence while embracing innovative ways of working that enhance operational efficiency The role requires a people-focused approach supporting wellbeing and championing inclusivity across diverse service teams while maintaining the highest standards of facility operations You ll contribute to our culture of collaboration by coordinating seamlessly between various service providers and client teams taking the more inspiring and optimistic path toward delivering comprehensive soft services that strengthen workplace experiences and advance both client satisfaction and career development opportunities within the facilities management sector What your day-to-day will look like Oversee daily soft services operations including housekeeping catering security and landscaping services across assigned facilities o Manage vendor relationships and service contracts while monitoring performance against established SLAs and quality standards o Coordinate with internal teams and clients to ensure seamless delivery of administrative support services and special event requirements o Conduct regular facility inspections and quality audits to maintain exceptional standards across all soft service areas o Lead vendor performance reviews resolve service issues and implement continuous improvement initiatives o Support budget management activities including cost optimization invoice processing and expense tracking for soft services o Develop and maintain comprehensive service documentation reporting systems and compliance tracking processes Required qualifications Bachelor s degree in Business Administration Facilities Management or related field o 4-6 years of experience in facilities management with specific focus on soft services operations o Strong vendor management skills with proven ability to coordinate multiple service providers simultaneously o Excellent communication and interpersonal skills for managing diverse stakeholder relationships o Knowledge of facility management best practices health and safety regulations and service quality standards o Proficiency in Microsoft Office Suite and facilities management software systems Preferred qualifications Professional certification in facilities management CFM FMP or similar credential o Experience with integrated workplace management systems IWMS and service request platforms o Background in contract negotiation and vendor performance management within commercial real estate environments o Knowledge of sustainability practices and green building operations for soft services o Previous experience managing soft services in multi-tenant or corporate office environments o Demonstrated experience in budget management and cost optimization for facilities operations Location On-site -Bengaluru KA Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a 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