Facility Executive Soft Services

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Position Title Soft Services Executive Department Facilities Management Property Services Reports To Soft Services Manager Facilities Director Position Summary The Soft Services Executive is responsible for overseeing and coordinating non-technical facility services including cleaning catering landscaping waste management pest control and security services This role ensures high-quality service delivery vendor management and client satisfaction across assigned properties or portfolios Key Responsibilities Service Management Delivery Oversee daily operations of soft services including cleaning janitorial catering landscaping and waste management Monitor service quality through regular inspections and performance assessments Ensure compliance with health safety and environmental standards Coordinate with hard services teams to ensure integrated facility operations Vendor Contract Management Manage relationships with multiple soft service vendors and subcontractors Monitor contract performance against SLAs and KPIs Conduct vendor evaluations and manage contract renewals or transitions Negotiate service agreements and resolve vendor performance issues Ensure cost-effective service delivery within approved budgets Client Relations Communication Serve as primary point of contact for soft services inquiries from tenants and building occupants Conduct regular client meetings and satisfaction surveys Address service complaints promptly and implement corrective actions Prepare regular service reports and performance dashboards for stakeholders Quality Assurance Compliance Develop and implement quality control procedures and inspection protocols Ensure compliance with local regulations building codes and corporate standards Maintain detailed records of service activities incidents and corrective actions Coordinate periodic audits and implement improvement recommendations Budget Cost Management Assist in preparing annual soft services budgets and forecasts Monitor monthly expenditures and identify cost optimization opportunities Review and approve vendor invoices for accuracy and compliance Track performance metrics and ROI for service investments Required Qualifications Bachelor s degree in Facilities Management Business Administration or related field 3-5 years experience in facilities management or soft services coordination Strong vendor management and contract administration skills Excellent communication and client service abilities Proficiency in facilities management software systems and Microsoft Office Suite Preferred Qualifications Professional certifications CFM FMP or similar Experience in commercial real estate or corporate facilities Knowledge of health and safety regulations Project management experience Core Competencies Problem-solving and analytical thinking attention to detail and quality focus strong organizational and time management skills ability to work independently and manage multiple priorities professional communication and interpersonal skills This role typically offers competitive compensation ranging from 45 000- 70 000 annually depending on location experience and portfolio size with opportunities for career advancement within facilities management or property services teams Location On-site -Bengaluru KA Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL