Front Office Supervisor

2 days ago

Aurangabad Maharashtra, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- Front Office Supervisor**

**Job location:

- Aurangabad, Maharashtra**

**Salary:

- 20,000-25,000 per month**

**Experience:

- **

**Total experience:

- **
- 5 years of relevant experience in front office or customer service roles.

**Minimum experience:

- **
- 2-3 years of relevant experience in front office or customer service roles.

**Education:

- **
- High school diploma or equivalent; additional certification in hospitality or business management is a plus.

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**ONLY FEMALES REQUIRED**

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Introduction**:
**Responsibilities**:

- **Team Leadership**: Supervise and lead front office staff, including receptionists and administrative assistants.
- **Customer Service**: Ensure exceptional customer service by addressing guest inquiries, resolving issues, and maintaining a welcoming atmosphere.
- **Reservation Management**: Oversee reservation systems, manage bookings, and coordinate with other departments to ensure seamless service.
- **Training and Development**: Conduct training sessions for front office staff, focusing on customer service, company policies, and operational procedures.
- **Quality Assurance**: Monitor and maintain high standards of cleanliness and organization in the front office area.
- **Cash Handling**: Manage cash transactions, maintain accurate records, and reconcile financial reports.
- **Problem Resolution**: Address and resolve guest complaints or concerns promptly and effectively.
- **Communication**: Foster clear communication between front office staff and other departments to ensure a smooth workflow.
- **Reporting**: Generate and analyze reports related to front office performance and present findings to management.
- **Compliance**: Ensure compliance with company policies, procedures, and industry regulations.

**Requirements**:

- Strong leadership and organizational skills.
- Exceptional interpersonal and communication skills.
- Proficient in the use of reservation and booking systems.
- Ability to handle cash transactions accurately.
- Detail-oriented with excellent problem-solving abilities.
- Knowledge of hospitality industry standards and best practices.
- Flexibility to work in a dynamic and fast-paced environment.
- Proficient in Microsoft Office Suite and other relevant software.

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Ability to Relocate:

- Aurangabad, Maharashtra: Relocate before starting work (required)

Work Location: In person

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