Front Office Supervisor

2 days ago

Pune Maharashtra, India Ace Consultants Full time

WE ARE HIRING

Job designation:

- Front Office Supervisor: Hotel

Job location:

- Pune

**Salary**:

- 20,000-30,000

**Experience**:

- Total experience:

- 5 years in a front office or guest service role, supervisory capacity.
- Minimum experience:

- 2 years in a front office or guest service role.

Education:

- High school diploma or equivalent required.

Eligibility:

- **Only Females**

Skillset:

- Good communication skills
- Proficiency with MS Office
- Proficiency in hotel management software

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile Introduction**:
**Responsibilities**:

- Oversee the daily operations of the front office department, including check-in, check-out, reservations, and guest inquiries.
- Train, mentor, and supervise front desk staff to ensure adherence to company policies and procedures.
- Resolve guest issues and complaints promptly and effectively to ensure guest satisfaction.
- Maintain accurate records and reports related to occupancy, revenue, and guest accounts.
- Assist with scheduling, payroll, and inventory management.
- Collaborate with other departments to ensure seamless guest experiences.
- Implement and uphold safety and security protocols.

**Requirements**:

- Proven experience in a front office or guest service role, with at least 2 years in a supervisory capacity.
- Excellent communication and interpersonal skills.
- Strong leadership and organizational abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Attention to detail and a passion for providing exceptional customer service.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

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