Front Office Supervisor

**Introduction**:
Atmantan is a one-of-a-kind luxury wellness centre committed to improving the health of guests by managing/treating their chronic ailments. Using our unique Integrated philosophy, We have transformed th lives of 1000s of our guests. Nestled in the lap of the majestic Sahyadri Range of the Western Ghats, Atmantan is spread over 40 luxuriant acres in a valley overlooking the picturesque Mulshi lake.

Atmantan has been the winner of many National and International awards over the past 7 years and all this is a testament to the result oriented programmes that we offer. Our guests come to us for a variety of programmes and the most popular ones are:
1) Diabetes

2) Hypothyroid

3) IBS

4) PCOS

5) Arthritis

6) Auto Immune conditions - Graves Disease, Hashimoto’s Disease, RA

7) Obesity Management

8) Gut Cleanse

9) Rehab/Injury Management

10) Emotional Healing

**Job description**

Primarily supervises front officeteam members to ensure efficient and smooth operations for producing excellent feedbacks and guestsatisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

You will also ensure hotelchargesare processed diligently to guest's accounts, invoicesare accurate, billing instructions are verified, all necessary supporting billsand vouchersare attached for direct settlements.

**FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**:
1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts resort reservations.

4. Responds to telephone and in-person inquiries regarding reservations, resort information and guest concerns.

5. Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front deskteam members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit/ floor limitpolicies.

10. Allocate rooms to expected arrivalsafter checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-upcalls, enabling DND(Do Not Disturb) and paging for in-houseguests.

13. Cross Check all billing instructions are correctly updated

14. Controls cash transactionsat the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and hospitalityis provided to the guests.

16. Performs other duties as assigned, requested or deemed necessary by management.

17. Ensure Front office log bookand hotel log bookis always updated and actioned upon.

18. Ensures safetyby following guest check inand securityprocedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in resort committees and task force assignments.

20. Assist all departments in servicing the guests during high volumeperiods.

21. Takes responsibility in the absence of the Duty Manager/Front office manager

22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

**PREREQUISITES**:
A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / WinHMS / Other world ClassProperty Management Systemis required.

**EDUCATION**:
Degree or Diploma in Hospitality Management is an assetor Graduates bachelor degree and/or diploma in hotel or other related field. ComputerKnowledge and experience in MS office programs.

**EXPERIENCE**:
Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Morning shift

**Education**:

- Bachelor's (preferred)