Front Office Supervisor

6 hours ago

Mumbai Maharashtra, India Paradigm Consultancy Full time

WE ARE HIRING

Designation:

- Front Office Supervisor

Location:

- Nashik Maharashtra

Salary:

- 18,000 To 22,000 Per Month

Food And Accommodation Provided

Education:

- Diploma / Degree in Hotel Management

Experience:

- Total Experience : 3 Years with hotel industry
- Minimum Experience : 1 - 2 Years as a front office Department

**Responsibilities**:

- Welcome and check in guests, ensuring a positive first impression.
- Handle guest inquiries, requests, and concerns promptly and professionally.
- Provide information about hotel services, facilities, and local attractions.
- Process guest check-outs efficiently, handling billing and payment transactions.
- Manage reservations, cancellations, and room assignments in the hotel system.
- Maintain a tidy and organized front desk area, including lobby and common spaces.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Answer phone calls and direct them to the appropriate staff members.
- Address and resolve guest issues, escalating when necessary.
- Uphold high standards of customer service and hospitality.

**Requirements**:

- Strong communication and interpersonal skills.
- Proficient in using hotel management software and reservation systems.
- Ability to handle stressful situations with professionalism.
- Detail-oriented and capable of multitasking.
- Knowledge of local attractions and services.
- Positive attitude and a customer-centric approach.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Languages:

- English, Hindi and Marathi.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Work Location: In person

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