Front Office Supervisor

2 days ago

Govind Nagar Nashik Maharashtra, India Treat Hotel Nashik Full time

Key duties and responsibilities include:

- **Guest Reservations**:

- Processing and managing guest reservations through the Inkky PMS system.
- Checking room availability, assigning rooms, and updating reservation details.
- Handling cancellations and modifications to reservations.
- Welcoming guests upon arrival, verifying identification, and processing payments using the Inkky PMS.
- Assigning rooms, issuing room keys, and providing necessary information to guests.
- Efficiently handling guest departures, including final billing and check-out procedures.
- Accurately handling cash transactions, including guest payments, deposits, and change.
- Balancing cash drawers and reconciling transactions with the Inkky PMS system.
- Leading and motivating the front desk team, assigning tasks, and monitoring performance.
- Providing training on the Inkky PMS system and standard operating procedures.
- Addressing staff concerns and resolving issues.
- Responding promptly to guest requests and inquiries.
- Handling guest complaints and resolving issues in a professional manner.
- Providing information about hotel amenities and local attractions.
- Monitoring front desk operations to ensure efficiency and adherence to standards.
- Managing room inventory and updating room status in the Inkky PMS
- Coordinating with other departments like housekeeping and maintenance to address guest needs
- Generating reports on guest statistics, room occupancy, and revenue using Inkky PMS data.
- Identifying trends and areas for improvement based on data analysis

Key Skills for a Front Office Supervisor with Inkky PMS:

- Excellent customer service skills
- Proficiency in using the Inkky PMS system
- Strong leadership and communication abilities
- Detail-oriented and organized
- Ability to handle cash transactions accurately
- Problem-solving and conflict resolution skills

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Fixed shift
- Rotational shift

Supplemental Pay:

- Joining bonus

**Education**:

- Diploma (required)

**Experience**:

- total work: 2 years (required)

**Language**:

- Hindi (preferred)
- English (required)
- Marathi (required)

Work Location: In person

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